Support
Something broken, or a question about your account? Start here.
Last updated 15 August 2026
Email support@bdrm.app — we reply within two working days. Include your account email and, if a generation failed, roughly when you tried it, so we can find it in the logs.
Common questions
A generation failed and my credits are gone
They should come back on their own — credits are refunded automatically when a generation fails on our side. If your balance still looks wrong after a minute or two, email us with the approximate time and we will restore them manually.
My cover art is the wrong size for my distributor
It should not be. Every cover BDRM produces is 3000 x 3000 pixels, perfectly square and under 20 MB, which is what Spotify, Apple Music, DistroKid, TuneCore and CD Baby ask for. If a distributor rejects a file, send it to us along with the error they gave you.
How do I cancel my subscription?
If you subscribed on iPhone or iPad, cancel in Settings, then your name, then Subscriptions. On Android, open the Play Store, tap your profile, then Payments and subscriptions. For web subscriptions, use the billing link on your account page. You keep access until the end of the period you have already paid for.
Can I get a refund?
Purchases made in the app are refunded by Apple or Google under their own policies — request one at reportaproblem.apple.com or through Google Play. For web purchases, or if something clearly went wrong, email us.
How do I delete my account?
Open Profile, then Edit Profile, then Delete Account. That removes your sign-in, your profile and your stored files. It cannot be undone, so download anything you want to keep first. See the Privacy Policy for what is deleted.
Can I use what I make commercially?
Yes. Artwork, video and stems you generate are yours to release, sell and promote. See the Terms of Service for the detail.
Do you train AI on my uploads?
No. Your uploads and finished artwork are never used to train models, and we do not licence them to anyone for that purpose.
I did not get a sign-in or reset email
Check your spam folder first, then confirm you are using the same sign-in method you originally signed up with — an account created with Google or Apple has no password to reset. If it still will not work, email us from the address you signed up with.
Reporting content or a security issue
To report content that breaks our Terms of Service, or to disclose a security vulnerability, email support@bdrm.app with "Report" in the subject line. Please do not post security issues publicly before we have had a chance to fix them.